01Overview
ListingSafe subscriptions are processed by Paddle, our authorized reseller and Merchant of Record. That means Paddle — not us — takes the payment and issues the refund. Refunds follow Paddle's refund policy.
02How to ask for one
Email us (below) with the address you paid with. We look up the order in Paddle and, if we agree, approve the refund there. Paddle then returns the money to your original payment method — that part typically takes a few business days and is Paddle's side, not ours.
You can also go straight to Paddle: every receipt they send you has an order-support link.
03What we will and will not do
- We approve a refund when the product did not do what this site says it does, or when you were charged after cancelling.
- Credits you have already spent are not refunded separately. A refund reverses the payment for the billing period; it does not put spent credits back.
- Cancelling stops the next charge, it does not refund the current period. You keep access until the period ends — cancel any time from Settings.
- Scans that fail, and searches that come back with nothing, are never charged — that is automatic, you do not need to ask.
04Contact
For refund questions, email [email protected] — usually a reply within 24h.